Shipping Policy

Shipping Within Australia

We currently ship Australia-wide.

Processing Time

Orders are typically processed within 4-5 business days after payment confirmation.

Delivery Time

Estimated delivery times:

• South Australia: 2–5 business days
• Victoria & New South Wales: 3–7 business days
• Queensland, Western Australia & Tasmania: 5–10 business days
• Northern Territory & remote areas: 7–14 business days

Please note that delivery times are estimates only and may vary during peak periods, public holidays, or due to courier delays.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

Incorrect Address

Please ensure your shipping address is correct when placing your order. Puchi is not responsible for delays or additional shipping costs caused by incorrect address information.

Damaged or Lost Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.